Exit and Voice: Organizational Loyalty and Dispute Resolution Strategies
نویسنده
چکیده
This study compares workplace dispute resolution strategies (exit, voice, and toleration) in matched pairs of conventional and worker-owned cooperative organizations operating in three industries – coal mining, taxicab driving, and organic food distribution. Building on Hirschman’s classic exit, voice, and loyalty thesis, this research demonstrates how the degree of loyalty that workers hold affects how they approach workplace problems. I find that workers with greater loyalty are more likely to embrace “voice” as a way to address their problems. Although the “exit” patterns do not mirror the classic “exit-voice framework,” the data do support Hirschman’s broader thesis, which incorporates examination of emotional involvement, and entry and exit costs.
منابع مشابه
A Formal Model of Exit and Voice
I re-examine Hirschman’s classic text Exit, Voice, and Loyalty through a game-theoretic interpretation of the relationship between exit and voice. The model, which is general and applicable to diverse environments, treats exit as a costly decision, which may be prevented through an appropriate choice of policy by the leadership of an organization. Voice – the capacity of an organization’s membe...
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